Billing FAQ

Everything you might want to know about plans, payments, prorations, cancellations, and refunds.

How am I billed?

Monthly, charged at signup and on the same day each month after that. Stripe handles the payment; you'll see the charge from "CloudMagnus" on your statement.

What happens if I exceed my site limit?

The dashboard prevents you from creating sites beyond your plan limit. The "Add Site" button is disabled with a link to the upgrade page. We don't charge for going over, because we don't let you go over.

How do plan changes work?

From the dashboard, go to Billing → Change plan. Pick a new tier; confirm. Stripe charges or credits the prorated difference. The change is immediate; your site limit updates the moment Stripe processes the request.

What if I cancel mid-month?

Cancellation takes effect at the end of your current billing period. Sites stay live until then. After that date, the platform deletes your sites, databases, and backups. Export your data first if you want to keep it.

What if my payment fails?

Stripe automatically retries failed charges (typically 3 times over a week). During the retry window, your sites stay live but the dashboard shows a "payment failed" warning. If all retries fail, the platform suspends the account: your sites become inaccessible but aren't deleted, giving you time to update payment.

To restore access: log in, update your payment method through the billing portal, and the suspension lifts within minutes.

Can I get a refund?

Within seven days of signup, full refund for any reason. Email [email protected]; we process it the same day.

After seven days, prorated refund on cancellation if there's a documented operational issue from our side (sustained downtime, data loss, missed SLA on a tier where one applies). Otherwise the standard cancellation flow applies (you keep service until the end of the period you've paid for).

Are there usage-based charges?

No. The price you see is the price you pay. We don't bill for bandwidth, requests, database queries, or storage within the limits documented for your plan. If you start to approach a limit, the dashboard tells you; if you blow through one, we email and ask if you want to upgrade rather than silently throttling.

Do you offer annual billing or discounts?

Not at present. The pricing structure is monthly-only across every tier. If you specifically want an annual contract for procurement reasons, reach out and we'll work something out.

Where do I see invoices?

Dashboard → Billing → History. Every charge gets an invoice, with PDF download once Stripe Live mode is on. Until then (we're in dev mode at launch), the invoice list shows synthetic test data clearly labeled as such.

Tax

Sales tax is added at checkout where required by jurisdiction. Stripe handles the calculation. Your invoice shows the breakdown.

I have a billing question that isn't here

Email [email protected] with your account email and the question. Same-day reply on Business and above; next-day on Starter and Growth.