Support contact

Routine support: [email protected]. Reaches the operator. Same-day reply on Business and above (weekdays); next-day on Starter and Growth.

Sales or technical depth: [email protected]. Reaches Kris directly.

Security disclosure: [email protected]. Acknowledged within 24 hours regardless of plan.

What to include in your support email

  1. Your account email. So we can find your account fast.
  2. The affected domain if it's site-specific.
  3. What you tried. "I clicked X, expected Y, got Z" is more useful than "it's broken."
  4. The failure_reason from the dashboard if there is one. The dashboard surfaces named reasons specifically so this conversation is shorter.
  5. Screenshots if the issue is visual.

What you don't need to include

  • Your password. We never ask for it.
  • Apologies for emailing. You're paying for this; the support email is the support email.
  • "This is probably user error." Maybe, maybe not; we'll figure it out together.

What we don't do over support

  • Custom code review. We'll help if your site won't start because of a config issue with our infrastructure; we won't debug your application logic.
  • Theme or plugin support for WordPress. Talk to the theme/plugin author.
  • Domain registration questions. We're not your registrar.

For sustained outages

If the platform is down (multiple sites unreachable, dashboard not loading), check /health first. If that's also down, the operator has been paged automatically and is working on it. Email isn't necessary in that case but isn't unwelcome.